Only Service Dogs that have received the appropriate functional and familiarisation training and are accompanying Passengers with a recognised disability which has been confirmed as such by a medical practitioner can be taken into the aircraft cabin if applicable law permits it and if the necessary arrangements are in place at the relevant airports. The certificate must : When we receive the certificate, we may decide to extend the validity period until either. 7.b.1) We will be entitled to refuse to carry you or your baggage if we have given you a banning notice and you have bought your ticket while the ban applies. The Warsaw Convention as amended at The Hague and by Additional Protocol No. issue a ticket for you to be carried on another carrier; or. We will use reasonable efforts to transport you to your next stopover or final destination, without recalculating the fare. 8.k.1) Unless clause 8.i.3 applies, you must collect your checked baggage as soon as we have made it available at your place of destination or stopover. (This means you are banned from travelling on all flights we operate.) 11.c) Using electronic devices on board the aircraft. Your dream job could be waiting for you. You will have to pay a charge for the carriage of baggage over your free baggage allowance. a scheduled stop on your journey at a point between the place of departure and the place of destination. 10.d.2) We may decide to refuse to give you a refund if, when you arrived in a country, you presented your ticket to us or to a Government official as evidence of your intention to leave that country, unless you can prove to us that: We will pay you a refund in the same way and in the same currency that you used to pay for the ticket unless we agree otherwise or our Government laws, rules or regulations require otherwise. 15.e) Our liability for damage to baggage. Johannesburg is their hub, though they operate flights within South Africa, as well as to nearby countries, including Mauritius, Namibia, Zambia, and Zimbabwe. 15.e.2) In respect of International carriage (i.e. British Airways’ franchise partner in Southern Africa, Comair, plans to resume flights from December 2020. 8.g) Our right to refuse to carry checked baggage not properly and securely packed. 3.a.6) A ticket is a valuable document and you must make sure it is not lost or stolen. 6.e) We are not liable if you fail to meet deadlines. 7.a.8) If you have used threatening, abusive or insulting words towards our ground staff or a member of the crew of the aircraft. Boeing 737-300 Basic Type. These conditions of carriage apply to gratuitous and reduced fare tickets and to other services incidental thereto except to the extent that we have provided otherwise in our regulations or in the relevant contracts, passes or tickets. If we do this, we will not charge you extra and where necessary, will extend the validity period of your ticket. Terms of Carriage (British Airways and kulula.com) PDF. Many fares are valid only for travel on the dates and for the flights shown on the ticket. If we ask, you must: 13.c) What happens when you are refused entry to a country. To Fly. 7.a.35) If you have failed to complete the check-in process by the check-in deadline. The contract is governed by: Comair Limited trading as British Airways, with its main place of business situated at 1 Marignane Drive, Bonaero Park, 1619. any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew or in relation to ticket refunds, the person who paid for the ticket. We will re-route you within a reasonable period of time to the destination shown on your ticket using either our services or those of another airline. issue you with a ticket or voucher relating to land or sea transport or other services; check the relevant entry requirements for any country you are visiting; and. 15.d.9) An advance payment is not returnable, except in the cases described in Clause 15.d.3, or in circumstances where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation. We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines, fail to present yourself for check-in or fail to be at the boarding gate on time. 2.d) Differences between these conditions of carriage and our regulations. If you find the original ticket before its validity period runs out and give it to us, we will give you a refund at that time. you told us before you checked in that you wanted to take it into the aircraft cabin; we agreed with you before you checked in to carry it in the aircraft cabin; you have paid us an extra charge that applies for the service; and. 5.c.1) We may use the personal information that you provide, including information about how you use our services and facilities ("your personal information"), for the purposes of: 5.c.2) For these purposes we may release your personal information to: 5.d) Passengers requiring advance arrangements. your unchecked baggage is larger than the maximum dimensions or weights; does not fit under the seat in front of you or in an enclosed storage compartment; or. You have paid the difference (if any) between the fare you have already paid and the revised fare which applies to your changed transportation. We will tell you if you need to reconfirm and how and where you should do this. 16.a) Receipt by you of checked baggage without complaint, will be sufficient evidence of delivery in good condition. In the case of an electronic ticket, it means the electronic coupon. By completing the check-in process we mean that you have received your boarding pass for your flight. Please ask us or our authorised agents for information about forbidden items if you need it. If you are re-routed, we will not charge you extra. 9.a.2) Before we accept your booking, we or our authorised agents will tell you the scheduled departure time of your flight and it will be shown on your ticket or itinerary and receipt. 8.h.1) For reasons of safety and security we or our agents may ask to search and screen you and search, screen or x-ray your baggage. 4.b.1) You must pay any taxes, fees and charges imposed on us or on you by Governments or other authorities, or by operators of airports. It contains the passenger's name, flight information and a receipt. If we discover that you are carrying forbidden items, we will refuse to carry them. Only Service Dogs trained by the Guide Dog Association of South Africa or other organization affiliated with Assistance Dogs International or the International Guide Dog Federation accompanying a person with a recognised disability shall be accepted for carriage in the cabin. All Mammals declared to be pregnant unless accompanied by a veterinary health certificate certifying that the animal is fit to travel and less than 6 weeks into the gestation period, and there is no risk of birth occurring during the journey. 8.e.3) You must not take swords, knives, archery bows, arrows or similar weapons into the aircraft cabin. Comair Limited (see also definition of We, us, our. 15.d.6) Without prejudice to Clause 15.d.5, an advance payment shall not be less than the equivalent of 16 000 SDRs per passenger in the event of death. 7.a.32) If you cannot prove you are the person named in the ticket. To Serve. Under no circumstances will a live animal be allowed to travel in the cabin, unless it is a service dog. 7.a.19) If you have refused to give your travel documents to a member of the crew of the aircraft, when we have asked you to do so. The British Airways brand brought with it a rich heritage of stylish travel, reputation for service excellence and a wide range of products such as the prestigious Executive Club frequent flyer program. 7.a.33) If you have changed your transportation without our agreement as set out in Clause 3c. This will not apply if you fail to meet the check-in and boarding requirements in Clause 6 or we exercise our rights to refuse to carry you under Article 5.d.3 or 7. 7.a.34) If you have failed to present your ticket or your boarding pass or your travel documents to us when reasonably asked to do so. BA South African franchise Comair will suspend all service from Thursday. 7.a.16) If the immigration authority for the country you are travelling to, or for a country in which you have a stopover, has told us (either orally or in writing) that it has decided not to allow you to enter that country, even if you have, or appear to have, valid travel documents. extend the validity period of the ticket; or, your illness prevents you from travelling on your next flight within the validity period of your ticket; and. You must present all health and vaccination certificates, entry permit, transit permits, exit permits and other documentation needed for the live animal. We or our authorised agents have recalculated the revised fare for your actual transportation; and. Comair is our franchise partner operating flights in southern Africa under the British Airways brand. 7.a.20) If you ask the relevant Government authorities for permission to enter a country in which you have landed as a transit passenger. We have an arrangement with British Airways Plc in terms of which we are entitled to operate our aircraft using British Airways Plc's name, livery and Airline designator code. you have supplied us with a copy of the death certificate. 8.j.1) We set maximum dimensions and weights for unchecked baggage, which must also: 8.j.3) We have baggage regulations. British Airways South African franchise carrier Comair is the latest in the long list of airlines to announce the suspension of all traffic as a result of the corona-crisis. Comair has been in a business rescue process since early May. 3.a.3) We sell some tickets at discount fares which may be partly or completely non-refundable. Specify dietary requirements, edit details, request and reserve seats. 8.e.2) You must not take antique, toy or replica guns into the aircraft cabin. You must allow us government officials, airport officials, or other carriers to carry out security screening of you or your baggage. a passenger dies during their journey; and. items you are forbidden from carrying by our regulations. Keep our promises – If we say we'll do something, we do it. We will not enforce any minimum stay conditions relating to the tickets; We will extend the validity period of the tickets. 10.d.1) We may decide to refuse to give you a refund if you apply for it after the end of the ticket validity period. Find solutions – We solve problems inventively and work flexibly within a framework. The Warsaw Convention as amended by Additional Protocol No. If you have not paid for your ticket by the deadline we or our authorised agents have set, we may decide to cancel your reservation. arrange for another company (such as a tour operator, a train company, a ferry or a hotel) to provide land or sea transport or other services for you; or. a passenger sales agent who we have appointed to represent us in selling air transportation on our services. Passengers assisted by Service Dogs shall provide us with the following: We will not accept live animals at airport check-in counters, with the exception of Service Dogs. 8.i.2) When you check in your checked baggage, we will give you a baggage identification tag for each piece. If one of these conditions of carriage is invalid, the other conditions will remain valid. 6. 10.a.2) Unless we say otherwise, we will only make a refund to the person who paid for the ticket. If you give us or our authorised agents contact information, we will try to let you know about any changes. 5.g) Service charge when space not occupied. the part of your ticket which has the words "Good for Passage" printed on it. 6.c) You must check in by the check-in deadline. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. We will only carry live animals if it would be legal for them to arrive at your place of destination or transit point. From time to time we adopt regulations for carrying live animals. 7.a.10) If you have deliberately interfered with a member of the crew of the aircraft carrying out their duties. A banning notice will also ask you not to buy a ticket or ask or allow anyone to do so for you. We will ask you to pay up to the full ticket price of the replacement ticket. If you are a small or medium-sized business and would like to earn your company points when your employees travel. The airline’s book with confidence commitment allows customers adapt to unforeseen circumstances as they need to. You must pay the fare and any taxes, fees and charges in the currency of the country in which the ticket is issued, unless we or our authorised agents say you must use another currency at or before the time you pay. Passengers who have advised our Contact Centre of their special needs such as wheelchair requirements and have been accepted by us, shall not be refused carriage. These items include fragile or perishable items, items with a special value, such as money, jewellery, precious metals, computers, personal electronic devices, share certificates, bonds and other valuable documents, business documents, samples or passports and other identification documents. If the flight coupons left on your ticket involve one or more stopovers, we may decide to extend the validity period up to a maximum of three months from the recovery date. If they change or if a new tax, fee or charge is imposed after we have issued your ticket, you will have to pay us any increase. Comair Limited trading as British Airways, with its main place of business situated at 1 Marignane Drive, Bonaero Park, 1619. any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew or in relation to ticket refunds, the person who paid for the ticket. (You normally take your unchecked baggage with you on to the aircraft.). When you buy a ticket to travel on a flight we operate, you enter into a contract of carriage with us. 7.a.13) If you have committed a criminal offence during the check-in or boarding process or on board the aircraft. 19.a) When we carry you or your baggage you must obey our regulations. 8.i.1) You must put your name on each item of checked baggage. 6.d) You must arrive at the boarding gate on time. Comair's franchise agreement with British Airways was signed in 1996, with BA acquiring a minority shareholding in Comair during early 2000. includes death of, wounding of, or bodily injury to a passenger. British Airways’ ongoing support is a huge vote of confidence in Comair’s future. carriers and other companies involved in providing your transportation or related services and facilities; our franchisor and its Oneworld partner airlines; credit and other payment card companies and screening companies. the parts of your ticket which relates to carrying your checked baggage. 15.d.3) Notwithstanding the provisions of Clause 15.d.2, if we prove that the damage was caused by, or contributed to by, the negligence or other wrongful acts or omissions of the injured or deceased passenger or the person claiming compensation, we may be exonerated wholly or partly from our liability in accordance with applicable law. British Airways (operated by Comair) has introduced new booking options, giving customers the flexibility to change the dates and destination of a booking without any change fee. 8.l.1) On domestic flights (by which we mean flights within the Republic of South Africa) the following will apply: We accept animals for travel in the pressurised hold of the aircraft. 3.c.2) If you want to change all or part of your transportation, you must contact us beforehand. Action for damages must be brought within two years. 3.a.2) You cannot transfer your ticket. British Airways flights are operated by us and identified by the flight numbers BA6200 to BA6499. 4.a.5) We may charge any surcharge to the fare for your ticket which applies under our tariff on the date you pay for your ticket, for example a fuel or insurance surcharge. the person to whom the refund is made agrees to repay us the amount we refund if we later discover fraud. present to us all passports, visas, health certificates and other travel documents needed for your journey. Service Dogs accompanying passengers with a disability will be carried free save that we may make a charge if an adjacent seat has to be withdrawn from use to accommodate a passenger with a disability and an accompanying Service Dog. you do not have all necessary passports, visas, health certificates and other travel documents; your passport, visa, health certificates or other travel documents are invalid or out of date; or, Allow us to take and keep copies of them; and. 10.b.1)We will pay fare refunds as set out below if we: 10.b.2) If you have not used any part of the ticket, the refund will be equal to the fare and any surcharges and any taxes, fees and charges you have paid. 13. 4.a.2) Your fare does not include ground transportation between one airport and another or between the airport and the town terminal. you cannot prove that you had a valid ticket; you have been prevented from travelling by events beyond your control; and. If you do not collect it within a reasonable time, we may charge you a storage fee. 2.c) Differences between these conditions of carriage and tariffs and laws. 7.a.38) If you have behaved in any way mentioned above on or in connection with a previous flight and we believe you may repeat this behaviour. 3.a.4) Your ticket is our property at all times if it was issued by us or our authorised agents. 15.g.2) We are not liable for any damage arising from the fact that: 15.g.3) Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. If we carry your checked baggage on another flight, we will deliver it to you, unless the law says you must be present for customs clearance. For example, if you paid in U.S.Dollars by credit card, we will make a refund in U.S.Dollars to your credit card account subject to what has been stipulated above. This is our promise to our British Airways customers and means we put British Airways customers first in everything we do – from the decisions we make to the actions we take. Treat everyone as an individual – We respect differences and add a personal touch. If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. Except where you are travelling on a non-refundable fare, a service charge may be payable to us by you if you fail to use your reservation. It has been British Airways’ most successful franchise. 8.e.4) We may either tell you to check in items referred to in clauses 8.e.1, 8.e.2 or 8.e.3 as checked baggage or refuse to carry them altogether. one year from the date you first travelled using the ticket, as long as your first flight took place within a year of the ticket being issued. Boeing MSN. restrictions on using electronic devices on board the aircraft; smoking and drinking alcohol on board the aircraft; limits on the measurement, size and weight of baggage. 7.a.25) If you have presented a ticket acquired illegally. 7.a.27) If you have presented a ticket which was not issued by us or our authorised agents. Similarly, if any taxes, fees or charges you pay to us when we issue the ticket are then abolished or reduced, you will be entitled to claim a refund from us. These are almost identical to British Airways' and you can find details of these either on their website or by contacting the airline direct. You must be present at the boarding gate no later than the time we give you when you check in. The Warsaw Convention as amended at The Hague on 28 September 1955. 5.e.2) We cannot guarantee that you will be able to sit in any particular seat. 1. The flight coupon shows the places of departure and destination between which you are entitled to be carried. For the purpose of sending notices, we will not count the day on which the notice is sent. The airline operates a fleet of 20 737s around Africa. our address is 1 Marignane Drive, Bonaero Park, Kempton Park, South Africa, 1619. confirm the date you will be fit to travel again ("the recovery date"). The fare you have paid is based on our tariff for the transportation shown on your ticket. Boeing 737-300 Manufacturer. You must repay us any fines, costs, charges, losses or liabilities we have paid or suffered because you did not have these documents. 13.b) You must present to us valid passports, visas, health certificates and other travel documents. These conditions of carriage apply to all our business activities, including but not limited to charter operations and services incidental thereto, but excludes all flights on the services of kulula.com, for which different Conditions of Carriage for Passenger and Baggage apply. 5.f.2) If you fail to reconfirm, we may decide to cancel your onward or return reservations. either a document called "Passenger ticket and baggage check" or an electronic ticket, which we or our authorised agents have issued to you. 23483 Line No. We may decide not to carry you if you fail to arrive at the boarding gate on time. We will give you an involuntary fare refund. 7.a.6) If you have refused to allow a security check to be carried out on you or your baggage. 4 of Montreal (1975). 3.c.7) If we issue a ticket without a reservation being specified on it, you may make a reservation later but whether you will be able to do so will depend on our tariff and whether a seat is available on your chosen flight. transmitting devices (for example, radio controlled toys and walkie-talkies). cause you to miss a connecting flight on which you hold a confirmed reservation; make a significant change to a flight time which is not acceptable to you; fail to stop at your place of destination or stopover; cause you to miss a connecting flight on which you hold a confirmed reservation; or. your ticket has been issued as part of a package to which the Package Travel, Package Holidays, Package Tours Regulations 1992 S1 1992/3288 as amended (the Regulations) apply; you want to transfer your booking under Regulation 10 of the Regulations; you prove to us or our authorised agents that you have satisfied the requirements of Regulation 10 and are entitled to transfer the booking; you give us or our authorised agents reasonable notice of your intention to transfer the booking before your date of departure; you give us or our authorised agents the full name, address and contact number of the person to whom you want the new ticket to be issued; you deliver your ticket to us or our authorised agents; and. All rules of seating in Clause 5.e apply to seating passengers with a disability. 3.f) Your right to transfer your booking to another passenger where the Package Travel, Package Holidays and Package Tour Regulations apply. 15.e.8) We are not liable in any way whatsoever for damage to items which you include in your unchecked baggage although you are forbidden from including them under clauses 8c or 8e. Comair flights. 5.a.2) Some fares have conditions attached to them which limit or exclude your right to change or cancel reservations. 7.a.9) If you have behaved in a threatening, abusive, insulting or disorderly way towards a member of our ground staff or a member of the crew of the aircraft. 4.b.4) If you do not use your ticket, you will be entitled to claim a refund of any taxes, fees and charges which you paid, less a reasonable service charge. However, please read Clauses 3e and 3f. 5.d.2) If you are not a passenger with a disability, but you ask us or our authorised agents at the time of booking to provide any special assistance, we will make reasonable efforts to meet your request. 5.a.3) We or our authorised agent may charge additional carrier or agency fees for issuing or changing your ticket or provide other reservation services. We will refuse to carry checked baggage if we reasonably believe that it is not properly and securely packed in suitable containers. an electronic flight coupon for an electronic ticket held in our computer database. We do not guarantee these flight times to you and they do not form part of your contract of carriage with us. We may take this amount from the value of any unused part of your ticket or any of your money we have in our possession. 7.a.3) If you are drunk or under the influence of drink or drugs. 7.a.4) If you are, or we reasonably believe you are, in unlawful possession of drugs. items which we reasonably consider unsuitable for carriage because they are dangerous, unsafe, too heavy, too big, fragile or perishable or because of their shape or character. 2.e) Validity of these conditions of carriage. It will serve the same domestic routes it did prior to lockdown, except for the Port Elizabeth to Durban route which is scheduled to restart in early 2021. 3.c.1) Your ticket is valid only for transportation shown on it from the place of departure through any agreed stopping places to the final place of destination. 7.a.28) If you have presented a ticket which has been reported as being lost or stolen. 7.a.15) If you try to enter a country for which your travel documents are not valid. 2 of Montreal (1975). We may ask you to prove that this is the case. Our right to refuse to carry you or to ban you from travel. 7.a.12) If you have made a hoax bomb or other security threat. Service Dogs will be carried free save that we may make a charge if an adjacent seat has to be withdrawn from use to accommodate a passenger with a disability and accompanying Service Dog. if not, the first date after the recovery date when a seat will be available. Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check in. If the person with a baggage check or a baggage identification bag receives checked baggage without complaint, this will be sufficient evidence that the checked baggage has been delivered in good condition and according to the contract of carriage, unless you prove otherwise. 3.c.5) While some changes to your transportation will not result in a change of fare, others, such as changing the place of departure (for example, because you have not used the first flight coupon in your ticket or you have reversed the direction of your travel) may result in a fare increase. the two or three letters or the letter and numbers which identify particular air carriers. 15.d.4) To the extent that damages under this Clause 15.d. 3.c.9) If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight, we may decide to cancel your return or onward reservation. the period for which your ticket is valid. Please ask us or our authorised agents for details of our excess baggage rates. If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper cost of the diversion. 9.a.1) The flight times shown in our timetables may change between the date of publication and the date you actually travel. Comair introduced the BA brand on domestic and regional routes in Southern Africa in 1996, when it signed a franchise agreement with the UK’s largest carrier. 17 SDRs (US$20) for each kilo of your checked baggage; and. We may also tell you a time by which you must present yourself for check-in. 15.a) These conditions of carriage govern our liability to you. As a result, the total amount you can recover from us and our authorised agents, servants, employees and representatives will not be more than the total amount of our own liability, if any. 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