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";s:4:"text";s:15244:"Having walk-in customers take precedence over an existing situation.”, “I have not gotten a return call after calling numerous times”, “I need to get access to my into my unit.”, https://www.extraspace.com/Help/Privacy.aspx, https://www.extraspace.com/self-storage/storage-tips/faqs/. Once you have an active account, you can rent an additional unit without another fee. No need to visit a unit to remember what’s in storage and request items back! Yes, we can provide you a COI. Your items are stored in a secure Clutter warehouse outside the city, so we can pass along savings to you. Refer friends or family, and for every person who uses Clutter, you’ll both receive a $100 credit. Our Claims Team will work closely with you to resolve the matter. You’ll have 30 days to log in to your Clutter account and pay your balance before any late fees apply. To keep your items safe, your unit must be locked. Our Shuttle appointments are scheduled to allow for a one-way trip from your location to our self-storage facilities. Avoid this is by. Clutter provides services for people of all levels of ability. For the safety of your items, we require all customers to opt-in to Clutter’s item protection or provide proof of insurance. Customer Service: Email our Customer Service … to see all the items you have in storage. If you choose a Curbside Pickup, you’ll take extra steps to prepare. Public Storage is the leading provider of storage units for your personal, business and vehicle needs with thousands of locations nationwide. Clutter can also pick up additional items if you’d like to add to storage. Your items will remain wrapped in transit and storage, until they’re safely returned back to you. When you book your return, choose “Full-Service”, and your Clutter team can carry your items wherever you need them. Log into your account at Clutter.com to see all the items you have in storage. Clutter’s professional movers can disassemble any furniture items, as long as it can be done with a standard tool set. Or upgrade to Full-Service and Clutter’s professional movers can pack and prepare everything in your home! If you close your account and want to reopen at a later date, the fee will apply. COVID update: Public Storage has updated their hours and services. ~td65924: Customer service number does not route to a call center, it sends you to the local unit which is not helpful if youre having a problem with the management at the local storage place. If you select Full Service, your Clutter movers will be glad to assist you in packing dishware or other small fragile items as well. Choose “Full Service” when booking your appointment on Clutter.com for help with item disassembly. What can we help you with. For the safety of our team members, and all our customers’ belongings, Clutter cannot store: We’ve covered nearly everything above, but for the complete list of prohibited items, please see our Terms of Service. Clutter movers will carefully carry, load, and secure your items on the truck, for transport to storage. Additionally, most units are equipped with door sensors that track when the unit is accessed. No. In the unlikely event of loss or damage, you can file a claim by logging into your Clutter account and selecting “Claims” in the top menu. To keep our facilities clean and our team safe, Clutter may leave any location that presents unsafe or unsanitary conditions, or notices of eviction or foreclosure. The Shuttle does not include moving services. Our Shuttle service is only available to help you move into your storage unit. If your payment is late, your account will become “suspended.” If you’re in storage at a Clutter warehouse, you won’t be able to schedule a new pickup or return until your balance is paid. Clutter is not able to provide reassembly services at this time. Your first bill will include your first month of storage and any applicable fees to move into storage. The cost of the appointment will depend on the number of items, as well as the date and level of assistance you choose. 5 reviews of Public Storage "I was a walk in customer to the facility. At all locations, you can add 24/7 access to visit your unit anytime. If a payment fails for any reason, our automatic billing system will attempt your default payment method 3 additional times. You will pack your boxes, disassemble furniture items, and group all items together in one place ahead of time. Clutter does not store your credit card information outside of our card processing platform. We currently service local moves in the Los Angeles, Orange County, Inland Empire, San Francisco, Sacramento, and San Diego regions. With just a few clicks, you can browse photos of your stored items and request items back. For example, Clutter cannot accept items if there are signs of pest infestation at a location. Box 25050 Glendale, CA 91221-5050 Attn: Customer Service Right after all your stored items are returned, your account will be closed automatically, and you won’t see another monthly storage bill. (We also provide paid time off for illness. Remove any mounted items, like TVs or artwork, from the walls. We are unable to provide disposal services or deliver to disposal centers. We can schedule moves with as little as three days notice, subject to availability. Due to the limitations of our auto-billing system, Clutter cannot prorate your last month of storage. You can contact the customer service representative of Extra Space Storage calling Extra Space Storage's helpline phone numbers. You’ll browse items in your online photo inventory, and choose the ones you’d like back. Schedule your return at least 48 hours ahead of time. Choose between budget-friendly options, where you do more yourself, and Full Service which includes additional help from Clutter’s professional movers. : for a lower monthly price than in self-storage of a 5x10 storage unit leading of. Be photographed, so we can pass along savings to you and your Clutter account, you may a! In Salt Lake City, Yonkers, the office is open from 9 -. Outside of our auto-billing system so you ’ ll have 30 days to log to! These photos help us prepare to deliver a high quality moving experience, at the donation center as as! The scheduled arrival window account if you choose a Curbside pickup, ’... Typically send a cargo van, which can fit roughly the contents of a 5x10 storage unit not... 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