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";s:4:"text";s:19437:"Provided superior guest customer service during check in and check outs ensuring customer satisfaction with resort accommodations. Provided excellent communications and customer service while performing duties. Monitored room availability using PMS and Marsha. Input pilot information into OnQ and assure they are assigned to rooms that meet contractual requirements. Expressed appreciation and invited customers to return to the hotel and guaranteed positive customer experiences and resolved all customer complaints. Managed and maintained all office supplies needed in the showroom and sales offices. Job duties included scheduling appointments, ordering supplies and general store maintenance. Posted payments received from patients and insurance companies to accounts. Provided proper documentation and reviews for the general manager conducting employee evaluations. Trained in Night Audit, revenue management, and budget forecasting, as well as opening and closing Housekeeping. Provided bilingual training to all Front Desk personnel while reinforcing standards of operations. Recorded guest comments or complaints, handling most issues or complaints on my own without direct management. Managed gift shop operations, returning shop to profitability. Prepared work schedule for front desk agents and made sure they had sufficient days off according to hours of work. Leadership training for frontline supervisors A structured, leadership-focused training program to strategically build soft skills is critical in developing high-performing, successful frontline supervisors. For example, 25.3% of front desk supervisor resumes contained guest service as a skill. Order Breakfast and Office Supplies from various Vendors On Line and over the Telephone. Compiled daily revenue analysis, monthly profit and loss discrepancies, accounts payable/receivable, payroll submission and credit card disputes. Printed out medical records, x-rays and other important patient documents and faxed them upon request. Authorized to change room rates and/or upgrade rooms for guests. Produced Data entry input into credit card machine for individual and corporate enrollments. Participated in workshops teaching specialized techniques for Customer Service Training. Prepare, scan and send referrals, medical records requests, authorizations, and patient statements. Keep communication between all departments to ensure guest satisfaction, room availability, room charges, and overall cleanliness of hotel. Screened potential applicants, assisted with default accounts and input information into multiple computer systems as necessary. You also apply your talent for using tone of voice, eye contact and posture to convey sincerity and customer respect. Call in medication refills and obtain prior authorization for the medications when required by insurance companies. Ensured unforgettable experience for VIP guests through upgrades, special occasions, room set-up, personalized amenities and more. Supervised daily activities for 11 employees from billing, front desk, scheduling and medical records departments. By keeping the lines of communication open with other departments that influence front desk operations, such as housekeeping, sales and marketing and engineering, supervisors further support customer service. Managed Point-of-Sale, property management and credit card processing systems. Recorded guest comments or complaints Performed check in and check outs of guests as needed. Posted charges to guest rooms including room and tax, food and beverage, and gift shop charges. Prepared weekly schedule and managed front desk associates. Supervised front desk check-in/check-out, guest requests, concierge services and promotion of resort activities. Train front desk personnel on the Health-Pro computer system in conjunction with administrative staff. Visit PayScale to research front desk supervisor hourly pay by city, experience, skill, employer and more. Created new hire accounts in Hilton's ONQ Front Desk system and trained new Front Desk Agents. Communicated guest special requests to designated departments. Updated credit card information and processed financial activities. Ensured the building was properly cleaned by staff members, vacant, and locked at the end of the day. Establish boundaries for availability/ daily room rates, and distribute information amongst the front desk staff. But the skills required for welcoming visitors and checking them in are paramount. Prepared daily flash report indicating VIP arrivals, hotel functions, in-house groups, group arrivals and expected rates. Her work has appeared in "Quarterly," "Pennsylvania Health & You," "Constructor" and the "Tribune-Review" newspaper. Inspect guest rooms, public areas, and heart of hotel for cleanliness. Leadership. Certified on OnQ and proficient in Microsoft Word and Excel programs. Answer telephone calls from patients and insurance carriers. Trained and coached new hires and front staff for the compliance of Marriott policy and procedures. Perform a variety of clerical duties including scheduling appointments, exams and procedures. Below we've compiled a list of the most important skills for a front desk supervisor. As such, he/she is expected to possess … Here's how Front Desk Operations is used in Front Desk Supervisor jobs: Here's how Special Requests is used in Front Desk Supervisor jobs: Here's how Room Charges is used in Front Desk Supervisor jobs: Here's how Payroll is used in Front Desk Supervisor jobs: Here's how Staff Members is used in Front Desk Supervisor jobs: Here's how Patience is used in Front Desk Supervisor jobs: Here's how Daily Operations is used in Front Desk Supervisor jobs: Here's how Customer Complaints is used in Front Desk Supervisor jobs: Here's how Telephone Calls is used in Front Desk Supervisor jobs: Here's how PBX is used in Front Desk Supervisor jobs: Here's how Room Rates is used in Front Desk Supervisor jobs: Here's how Travel Directions is used in Front Desk Supervisor jobs: Here's how New Associates is used in Front Desk Supervisor jobs: Here's how Check Outs is used in Front Desk Supervisor jobs: Here's how Maintenance Staff is used in Front Desk Supervisor jobs: Here's how PMS is used in Front Desk Supervisor jobs: Here's how Guest Registration is used in Front Desk Supervisor jobs: Here's how Room Assignments is used in Front Desk Supervisor jobs: Here's how Marriott is used in Front Desk Supervisor jobs: Here's how GM is used in Front Desk Supervisor jobs: Here's how VIP is used in Front Desk Supervisor jobs: Here's how Medical Records is used in Front Desk Supervisor jobs: Here's how Room Reservations is used in Front Desk Supervisor jobs: Here's how Guest Check-Ins is used in Front Desk Supervisor jobs: Here's how Financial Transactions is used in Front Desk Supervisor jobs: Here's how Proper Documentation is used in Front Desk Supervisor jobs: Here's how Concierge Services is used in Front Desk Supervisor jobs: Here's how Office Supplies is used in Front Desk Supervisor jobs: Here's how Scheduling Appointments is used in Front Desk Supervisor jobs: Here's how Front Desk Clerks is used in Front Desk Supervisor jobs: Here's how Credit Card is used in Front Desk Supervisor jobs: Here's how Insurance Companies is used in Front Desk Supervisor jobs: Here's how Front Desk Personnel is used in Front Desk Supervisor jobs: Here's how Bank Deposits is used in Front Desk Supervisor jobs: Here's how Billing Issues is used in Front Desk Supervisor jobs: Here's how Service Levels is used in Front Desk Supervisor jobs: Here's how Front Desk Associates is used in Front Desk Supervisor jobs: Here's how ONQ is used in Front Desk Supervisor jobs: Here's how Guest Comments is used in Front Desk Supervisor jobs: Here's how Gift Shop is used in Front Desk Supervisor jobs: Developed, implemented and monitored programs to maximize guest satisfaction and manage on-site guest service representatives. Supervised a staff of front desk clerks, reservations agents, and PBX operators. Work closely with reservations, housekeeping and engineering departments, facilitating room blocks, VIP, communicating guest service issues. Implemented paperless software program and conducted training to all staff members at both office locations. Train new front desk personnel on procedures and make them aware of their job duties. Coached employees to consistently enhance resident service levels. Front desk consisted of Front Desk Clerks, VIP Clerks, and Guest Service Status Clerks. Process all guest check-ins, check-outs, late check-out, and room change. As their supervisor, you stress how their jobs influence hotel profits, convey the importance of empathizing with a guest's travel experience prior to arrival and impart how a welcoming smile and sincere greeting can improve a guest's mood. 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